(4.5 / 5)6+ Ratings

Duraflame Reviews

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Overall Rating

4.5

6 Reviews

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About Duraflame

Duraflame.com is the official website of Duraflame, a company that specializes in a variety of fire-related products. The website showcases the complete line of Duraflame products, including firelogs, firestarters, lighters, matches, and charcoal.

One of the key features of the website is the detailed product information it provides. For each product, the website provides a description, key features, and benefits. This allows customers to make informed decisions about which product is best suited for their needs.

The website also offers a 'Find your fire quiz' to help customers choose the right product for their occasion. In addition, the website provides information on where to buy Duraflame products, making it easy for customers to find a retailer near them.

In summary, Duraflame.com is a comprehensive resource for anyone looking to purchase fire-related products for indoor or outdoor use. It provides detailed product information, a helpful quiz to guide product selection, and information on where to buy Duraflame products.

Duraflame Pros & Cons

Pros:

Easy to Light: Duraflame firelogs are known for being easy to light, providing a quick and convenient fire.
Ambiance: While not as traditional as wood fires, Duraflame firelogs can still create a warm and cozy atmosphere.
Convenient: Designed for single use, they are a hassle-free option for those who want to enjoy a fire without the effort of maintaining a wood fire.

Cons:

Quality Issues: Many consumers have reported poor quality, including logs that do not last as long as advertised and those with black mold inside the sealed packages.
Customer Service: There have been numerous complaints about the company's customer service, including unhelpful representatives and difficulty in getting refunds or replacements.
Heat Output: Duraflame firelogs are not designed to generate enough heat to warm a room effectively, which is a significant drawback for those seeking warmth.
Crackle Sound: Unlike traditional wood fires, Duraflame firelogs do not produce the crackling sound that many people find appealing.

Overall, while Duraflame firelogs offer convenience and ease of use, they are marred by significant quality issues and poor customer service.

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Duraflame Customer Reviews (6)

0/5

Klaus Lemann

Verified Buyer

Jul 21, 2024

Anke Hueber

Verified Buyer

Jul 18, 2024

Mohammed Gibson

Verified Buyer

Jul 18, 2024

Abby Barry

Verified Buyer

Jul 17, 2024

Jonathan Randall

Verified Buyer

Jul 17, 2024

Emil Kjær

Verified Buyer

Jul 17, 2024

Duraflame Customer’s Q&A

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Duraflame Features and Benefits

Duraflame offers a variety of products with key features and benefits. Here are some of them:

3D Flame Effect: The Duraflame electric fireplace features a patented 3D flame effect design, which provides a realistic flame effect and viewing windows to the entire log set.
Optimum Energy Efficiency: The Zone Heating feature provides maximum control on the distribution of heating large rooms, or the entire house.
Adjustable Brightness and Heat Settings: The Duraflame fireplace stove comes with five adjustable brightness settings on the control panel so you can conveniently set the size and the look on the flame.
Overheat Protection: The stove immediately shuts down before it even overheats, which is an essential feature in ensuring the safety and welfare of everyone in the house.
Ease Of Use: This Duraflame space heater is very simple and convenient to use. It has several adjustable settings, which can be set on the stove itself or with a remote control.
Environmental Sustainability: Duraflame logs are made with a blend of sawdust, paraffin wax, and renewable plant-based materials, reducing their environmental impact.

These features make Duraflame products both functional and aesthetically pleasing. They consistently deliver innovative products that meet the highest standards in quality, convenience, reliability, and environmental sustainability.

Duraflame Pricing

Duraflame offers a variety of products, including firelogs and firestarters for indoor and outdoor use. The Duraflame Indoor/Outdoor 4.5-lb Fire Log (9-Pack) is available at Lowe's for $31.43 each when you buy 3 or more. Another option is the Duraflame 4.5 lb. Firelogs, 3 Hour, 6-Pack, which is available at Tractor Supply Co. for $24.99. The Duraflame firestart® indoor & outdoor firelighters are also available for purchase. Lastly, the 6lb Firelogs For Fireplaces - Burns Up to 4 Hours are another popular choice. Please note that prices may vary based on location and availability. It's recommended to check the official Duraflame website and other retail sites for the most accurate and up-to-date pricing information.

Duraflame FAQs

Duraflame Alternatives

Based on the provided sources, there are no specific alternatives to Duraflame.com mentioned. However, if you are looking for alternatives to Duraflame firelogs, you might consider the following options:

Enviro-Log Firelogs: Known for their eco-friendly and sustainable materials, Enviro-Log firelogs are made from 100% recycled waxed cardboard and offer a cleaner burn with reduced greenhouse gas emissions.
Pine Mountain Fire Logs: These logs are known for their long-lasting burn time and creosote removal capabilities. They offer a variety of products, including the Pine Mountain 4-Hour Fire Log and the Pine Mountain Creosote Buster Fire Log.
Electric Fireplaces: If you're looking for an alternative to traditional firelogs, electric fireplaces like the Touchstone Smart Electric Fireplace or the Duraflame 3D Infrared Electric Fireplace Stove can provide a similar ambiance without the need for logs.

For a comprehensive list of alternatives, you would need to explore other sources or product reviews. However, the above options are some of the notable alternatives mentioned in the provided sources.

Duraflame Return Policy?

At duraflame.com, all online sales are final and non-returnable. If a customer is dissatisfied with the performance of a product, or if the product arrived damaged from shipping (not damaged due to weather), the customer should contact the Consumer Affairs department by emailing info@duraflame.com within three days of order delivery date. Please note that the order number should be included in the email. This information is based on the terms and conditions outlined on the duraflame.com website. For further inquiries, it's recommended to contact their Consumer Affairs department directly.